Keep Top Agents or Perish, Report Warns

As the acquiring business becomes increasingly complex, it’s more important than ever for ISOs to recruit, nurture and retain the best independent sales agents, a new study shows. “That’s how ISOs can see success,” said Rick Oglesby, who conducted the study as head of...

Starbucks and the Art of Persuasion

“Consumers, like employees, can only handle one adjacency at a time. No more. I can’t learn two things at once,” says Todd Ablowitz, a payments consultant who is president of Double Diamond Group. “If you give people too much too soon, they...