Starbucks and the Art of Persuasion

“Consumers, like employees, can only handle one adjacency at a time. No more. I can’t learn two things at once,” says Todd Ablowitz, a payments consultant who is president of Double Diamond Group. “If you give people too much too soon, they...

Wall Street Pulls the Strings

Banks remain key clients, but ultimately Visa and MasterCard must serve the interests of major investors. Can they pull that off while warring with merchants over fees? “Neither MasterCard nor Visa is a technology company. They are networks that rely on technology...